Last Updated: January 2026

Hi98 Privacy Policy

Your personal information is completely safe on hi98. This Privacy Policy clearly explains what data is collected, why it is collected, and how it is kept secure. Your trust is our greatest asset.

SSL encryption Data Secured Not Sold to Third Parties
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Your Privacy
hi98 uses the most advanced technology to keep your data safe
No Data Sales
Encrypted storage
Transparent Usage Policy
Core Security Pillars

How We Protect Your Information

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Encrypted data transmission

Every transaction and data exchange on hi98 is secured with SSL/TLS encryption. No outside party can intercept or read your connection.

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Minimal Data Collection

Hi98 only collects information that is truly necessary to provide our services. We never ask for excessive or unnecessary personal data.

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Not Sold to Third Parties

Your personal information is never sold to any third party. hi98 never treats your data as a commodity.

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Transparent Usage Policy

Hi98 is always transparent about how your data is being used. Your data is never used for any undisclosed purpose.

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User Controls

You can view, update, or request deletion of your data at any time. You have full ownership of your information.

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Secure Account Access

A strong password policy and two-factor authentication keep your hi98 account as secure as possible every time you log in.

Important Notice Please read this Privacy Policy in full before using any hi98 service. By using the platform, you are considered to have agreed to this policy.

1 What Information We Collect

When you create an account and use our services on hi98, we collect various types of information. This data comes from three main sources — what you provide directly, what is collected automatically from your device, and what we receive from third-party services.

Hi98 only collects the information genuinely needed to run our services smoothly and give you the best experience. We never collect excessive or irrelevant data.

Data Type Example Source of Collection
Identity Information Name, date of birth, gender Registration Form
Contact Information Email, phone number Registration Form
Financial information Payment methods, transaction history Deposit/Withdrawal
Identity Verification National ID, proof of address KYC process
Device Information IP address, browser, device type Automated
Usage Data Login time, gaming history, betting records Platform Usage
  • All collected data is stored in encrypted form on secure servers.
  • You are not obliged to provide information you are not comfortable sharing, but some services may not be available without certain data.
  • Financial information is never stored in full — only the necessary details are retained.

2 Purpose of Data Collection

Hi98 uses your personal information only for specific, legitimate purposes. We never use your data beyond what we have stated. The main reasons we use your information are detailed below.

  • Account management: To create, manage, and secure your hi98 account.
  • Identity Verification (KYC): To meet legal obligations and prevent fraud.
  • Transaction Processing: To process deposits, withdrawals, and betting transactions.
  • Service Quality Improvement: To analyse your experience and improve the platform.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences.
  • Security Assurance: To detect and prevent suspicious activity.
  • Legal compliance: To comply with applicable laws and regulatory requirements.
  • Customer Support: To handle your complaints, queries, and issues.
Marketing Communications You can opt out of promotional messages from hi98 at any time. Visit your account settings or contact our support team to unsubscribe from marketing communications.

3 Data Sharing Policy

Hi98 never sells your personal information to third parties. In certain limited circumstances, some data may be shared — always in your interest and in accordance with legal obligations.

  • Payment Processors: Only the financial details needed to complete transactions.
  • KYC service provider: Documents submitted via secure channels for identity verification.
  • Regulatory Authority: Only the data necessary to fulfil legal obligations.
  • Fraud Prevention Organizations: For investigating suspicious activity.

In all of the above cases, hi98 ensures that third parties follow the same standard of data protection. All parties working with us are bound by strict confidentiality agreements.

What We Never Do Your personal data is never sold to advertisers, data brokers, or any third party for commercial purposes. This is a core principle at hi98.

4 Cookies & Tracking Technologies

Hi98's website and app use cookies and similar technologies to enhance your browsing experience, maintain your login session, and ensure the platform functions properly.

  • Essential cookies: For the site to function properly — login sessions, security tokens.
  • Functional cookies: To remember your preferences and settings — language, theme.
  • Analytics Cookies: To review site performance and usage patterns.
  • Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect how some hi98 features work. Turning off analytics and marketing cookies will not impact core services.

5 Data Retention Period

Hi98 does not retain your personal information longer than necessary. However, certain data must be kept for a defined period to meet legal obligations and regulatory requirements.

Data Type Retention Period
Account information (active) For as long as the account is active
Transaction Records 5 years after account closure
KYC documents 5 years after account closure
Customer Support Records 3 years after last contact
Log Files & Usage Data Up to 12 months
Marketing Preferences Until you opt out

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.

6 Your Rights

As a hi98 user, you have several important rights over your personal information. Contact our support team to exercise any of these rights.

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Right to Access

You can request to see what information we hold about you.

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Right to Rectification

You may request that any inaccurate or outdated information be updated or corrected.

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Right to Erasure

You may request deletion of your data under applicable conditions.

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Right to Data Portability

You can request an export of your data in a structured format.

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Right to Restrict Processing

You may object to certain types of data processing.

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Right to Opt Out of Marketing

You may opt out of receiving promotional messages at any time.

To exercise your rights To exercise any of your data rights, email us at [email protected] or go to your account settings. We will review and respond to your request within 7 business days.

7 Minors' Privacy

Hi98 services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has submitted information on our platform, that information will be deleted immediately.

If a parent or legal guardian suspects their child has submitted information on hi98, please contact our support team immediately. We will take the necessary steps to close the account and delete the data.

  • Every user's age is verified through the KYC process.
  • Any account identified as belonging to a minor is suspended immediately.
  • We have a zero-tolerance policy on this matter.

8 Security Measures

Hi98 has implemented robust technical and organisational security measures in line with industry standards to protect your personal information. Our goal is to keep your data fully protected against unauthorised access, loss, alteration, or disclosure.

  • Encryption: SSL/TLS encryption for all data transmission and AES-256 encryption for storage.
  • Firewall: Advanced firewall and intrusion detection and prevention systems (IDS/IPS).
  • Access control: Only authorized personnel can access data, and only on a need-to-know basis.
  • Regular Audits: Regular security audits and penetration testing to identify and address potential vulnerabilities.
  • Staff training: All staff receive training on data protection and privacy policies.
  • Two-Factor Authentication: Option to enable 2FA for an extra layer of account security.
Your Responsibilities Keep your password confidential and do not share it with anyone. Report any suspicious activity to us immediately. Use a strong password and update it regularly.

9 Privacy Policy Updates

Hi98 may update this Privacy Policy from time to time due to legal requirements, new services, or technical improvements. For any significant changes, we will notify you by email or account notification.

  • Updated policies take effect as soon as they are published on this page.
  • The date of the latest update will be noted at the top of the page.
  • Continued use of hi98 after any changes constitutes acceptance of the updated policy.
  • For significant changes, we will endeavor to provide 30 days' notice.

We recommend checking this page regularly to stay up to date with our latest privacy practices.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is used on hi98, please do not hesitate to contact us. Our data protection team is always ready to assist you.

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Website
https://hi98.my
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Live Chat
Available 24/7
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Response Time
Within 7 business days
Our Commitment hi98 is committed to protecting your privacy. Your trust is our greatest asset, and we work every day to honour it. Whatever your questions, we're always here for you.
Safe Gaming

Join hi98 — Your Information Is Fully Protected

Read our Privacy Policy? Open your hi98 account with confidence and enjoy a secure gaming experience.

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