Hi98 Frequently Asked Questions (FAQ)

Signing up at Hi98 is quick and straightforward. Go to the registration page and fill in your email or mobile number, full name, and a strong password. The whole process usually takes just 2-3 minutes. Once your account is created, you can start playing immediately and claim your welcome bonus on your first deposit.

The information required to register includes: (1) a valid email address or active mobile number, (2) your full name as it appears on your national ID, (3) your date of birth for age verification — you must be 18 or older, (4) a strong password of at least 8 characters combining letters, numbers, and special characters, and (5) your country and city. Providing accurate information is important, as it will be verified during the account verification process.

If you have forgotten your password, click the "Forgot Password?" link on the login page. Enter your email address or mobile number and we will send you a verification link. Click the link to set a new password. Make sure your new password is strong and different from your previous one. Use the new password the next time you log in.

No. Under Hi98's terms and conditions, each user is permitted to hold only one account. Creating multiple accounts is a violation of our policy and may result in your account being deactivated or permanently closed. Each account must be registered with a unique email, phone number, and banking details. If you are experiencing issues with your existing account, please contact our support team.

Hi98 supports a wide range of payment options to make depositing easy. We accept mobile banking, debit cards, credit cards, e-wallets, and direct bank transfers. Every payment method is secure and encrypted. Simply choose your preferred option and deposit — transactions are completed within minutes. Our cashier team verifies each transaction to ensure everything goes through safely.

The minimum deposit at Hi98 is generally BDT 100, with a maximum of BDT 500,000. Limits may vary depending on your chosen payment method — mobile banking and e-wallets, for example, may have different limits than credit cards. Visit the deposit page to see the specific limits for each payment option, and make sure your deposit amount falls within those limits.

Most deposit transactions are processed instantly or within a few minutes. Mobile banking and e-wallets are typically the fastest — funds often appear in your account within 1 minute. Credit and debit card transactions may take 5-15 minutes. Bank transfers can take up to 2-4 hours. If your deposit has not reflected within 3 hours, please contact our customer support team.

Withdrawing is simple as long as your account has sufficient balance. Log in to your account, go to the Cashier or Wallet section, and click the Withdraw option. Select your preferred payment method, enter the amount you wish to withdraw, and submit. Withdrawal requests are generally processed within 24 hours, though many are handled faster. Once successful, you will receive a confirmation message and can view the transaction details in your account history.

New members at Hi98 receive an attractive welcome bonus. It is typically a percentage of your first deposit — for example, up to 100% or 150% bonus up to a set amount. If you deposit BDT 1,000 and receive a 100% bonus, you will have BDT 2,000 available to play with. Note that bonuses come with wagering requirements — you will generally need to wager the bonus a set number of times before you can withdraw.

Every bonus comes with specific terms and conditions you must follow. The main conditions are: (1) you must wager the bonus a set number of times (typically 20-40x) before withdrawing, (2) the bonus can only be used on eligible games, (3) a maximum withdrawal limit may apply, and (4) bonuses generally must be used within 30 days or they will expire. Full terms for each bonus can be found on the Hi98 promotions page — read them carefully before you claim.

Yes, Hi98 values its regular players and keeps a range of promotional offers running for them. These include weekly cashback, reload bonuses, special holiday offers, and loyalty rewards. The more you play and bet, the more points you earn — which can be converted into discounts or bonus credits. Check our promotions page regularly so you never miss a new offer.

Hi98 offers a wide variety of games to suit all types of players. With Live Sports Betting, you can bet on football, cricket, basketball, tennis, and more. The casino section features blackjack, roulette, baccarat, and live dealer sessions. The Slots section has hundreds of themed slot machines with various reward types. Poker, bingo, and other classic games are available as well.

All games at Hi98 meet international standards, and each game's RTP (Return to Player) rate is published for full transparency. Slots typically have an RTP of 95-97%, meaning players get back 95-97% of their total bets over time. Casino games can go even higher — blackjack, for instance, can reach 98-99%. You can find this information on each game's info page. Games with a higher RTP are generally considered more favorable for extended play.

Yes, Hi98 is fully mobile-optimized. You can visit hi98.my directly in your phone's browser to start playing, or download the Hi98 app for an even better experience. Our app is available on both iOS and Android and is updated regularly. All games are available on mobile at the same quality as desktop. The mobile app also tends to offer faster loading times and smoother performance.